Frequently Asked Questions

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Important Info for CARRIERS:

By becoming a carrier for our services, you agree to:

· Keeping the installed display active and running during all normal hours of operations from open to close. 

· Using the proper handling and treatment of all company equipment.

· Reporting any damages, technical issues, or malfunctions to the company immediately after they occur. (Troubleshooting is suggested for minor errors, but for any major or unresolvable issues, reach out to our email or contact us through our website.)

· Not tampering with the display in any way, or attempting to reprogram the display without direct instruction.

· Maintaining the cleanliness and presentation of the display at all times and insuring there is no object(s) causing clear obstruction of the display.

· Providing results of a speed test to show proof of acceptable wi-fi and connection speeds.

· Providing proof of insurance of the storefront or location the device will be installed. (Commercial locations excluded; malls, marketplaces, shopping centers, etc.)

· Being liable to paying a deductible for any physical damages that occur 30 days or more after installation (ie. Water damage, screen cracks, other physical damage.) Software issues or issues that occur within 30 days of instillation will be InVision’s responsibility to fix or replace if required. 

· Allowing InVision to send you email and/or text updates, notifications, and information on; policy updates, payment and account info, and resources that may be of use to your business. 

· Allowing InVision to promote its affiliate companies for an alternate royalty rate or payout amount specified by the company.  

· Carriers have the option of receiving their royalty payments either monthly or quarterly (every three months). Deposits can be made directly to a bank account or by a certified funds check through the mail to the provided address*. 

· Carriers will be paid based on a flat royalty rate (25-30%) by InVision based on the subscription rate being charged for advertising within their location (As the number of advertising companies in your location grow, your royalty payout increases. In the event that an advertiser withdraws their subscription from the company/ from your location, the royalty will be discontinued for that entity.) 

· Signatory or another authorized individual representing the entity must submit proof of ownership, lease agreement, or another acceptable document. 

· Carriers can opt out of receiving promotional email communications at any time. 

· Carriers must provide a signed written request 30 days in advance to cancel their contract with our services. Carriers will be responsible for arranging a pick up/ removal of the devices, or requesting a shipment option to return the equipment. 

· Carriers must notify us if their location will be vacant/ closed longer than 14 days within a 30-day period. Locations out of service for over 14 days within this period will be disqualified for receiving royalty deposit. 

· This agreement allows InVision the ability to charge any fees or penalties to the corresponding account listed in the “payment information” section of the contract.

· A list of fees for repairs, replacements, and other maintenance costs can be found on our website (below).

· InVision retains the ability to terminate this agreement at any time during its active period with a 14-day cancellation notice.

Important Info for ADVERTISERS:

By becoming an advertiser using our services, you agree to:

· Not advertising any malicious, hateful, or abusive content. 

· Allowing InVision to apply re-occurring payments to the listed account. In the event that the payment is returned, a returned payment fee may apply. 

· Reporting any changes to entity information that may affect the accuracy or performance of the advertisement (Address, phone number, location, website link, etc.)

· Displaying your advertisements alongside other business/ brand advertisements, and event flyers.

· Having and being able to submit proof of the proper authority or ownership over the advertised business or content.

· Being responsible for 50% of the costs of the selected campaign before the campaign begins. This initial payment is non-refundable.

· Allowing InVision to send you email and/or text updates, notifications, and information on; policy updates, payment and account info, and resources that may be of use to your business. 

· Advertisers are not allowed to share the details of any agreements between their business and InVision. These details include negotiated rates for displayed ads, business procedures that may provide a competitive advantage to competing advertising agencies, any information pertaining to this contact as well as any future endeavors with our company.  Signor agrees that they shall be held to standards equivalent to a non-disclosure in accordance with the above terms.

· Signatory or another authorized individual representing the entity must submit proof of ownership or be able to prove they have the rights to advertising the business, brand, or content provided.

· Advertisers can opt out of receiving promotional email communications at any time. 

· Advertisers must provide a signed written request 30 days in advance to cancel their contract with our services. Event flyer promotions are excluded from this rule and flyers will be removed after the day of the event. 

· This agreement allows InVision the ability to charge any fees or penalties to the corresponding account listed in the “payment information” section of the contract without prior notification.

· A list fees and other costs can be found on our website.

· InVision retains the ability to terminate this agreement at any time during its active period with a 14-day cancellation notice.

· Only payments that are made ahead of campaign schedule (payments of more than 50% of campaign length) can be refunded at the advertisers’ discretion. This is only effective if the advertiser has not entered the subsequent half or segment of the selected campaign. 

· Costs for advertisements created by our team will be created on a per project basis based on the specifications of the ad.

· All submitted ad copies will be reviewed for harmful content before being approved.

· In the case that an active carrier cancels their account/ display, we will find a similar location to relocate your ad to or you can request that the ad be terminated for that location. 

List of Fees:

· Returned payment - $15.00

· Failure to update information - (Varies from withheld payment up to $250 in fees when the payment info is not updated within 90 days)

· Display Replacement - (amount varies depending on display type; ~$100 15" POS display / ~$250 Wall mounted display)